Order Status:

Q: How can I find out the status of my order?
A: The best way is to sign into your account and check the order status, or you can call us at 1-888-699-6613.

Order Issues:

Q: I need to cancel my order, how do I proceed?
A: Due to the time sensitive nature of order cancellations you should immediately contact us at 1-888-699-6613 and talk to a support representative to see if your order qualifies for cancellation. Before you do so, please visit our returns section for further details.

Q: What do I do if the furniture I received was not what I ordered?
A: Please contact our customer service department at 1-888-699-6613 or via email at cs@furnituremodern.com.

Q: What should I do if the furniture I received was damaged or defective?
A: Please visit our shipping section for details on how to deal with damages upon arrival. Once you reviewed that section, please contact our customer service department via at 1-888-699-6613.

Q: I would like to return the furniture I ordered. How do I begin the return process?
A: The best way to begin the process is to contact us by phone at 1-888-699-6613. This way we can collect all the information we need from you regarding the return, however, please be aware that all orders are subject to our return policy. You may want to read our return policy prior to contacting us.

Returns:

Q: I would like to return the furniture I ordered. How do I begin the return process?
A: The best way to begin the process is to contact us by phone at 1-888-699-6613. This way we can collect all the information we need from you regarding the return, however, please be aware that all orders are subject to our return policy. You may want to read our return policy prior to contacting us.

Q: What is your return policy?
A: Read our return policy.

Payment Options:

Q: What payment options do you offer for my furniture order?
A: We accept PayPal, Visa, MasterCard, Discover Cards, American Express, Google Checkout, Checks by mail and Wire Payments. We also offer consumer financing, please contact us to inquire if your order qualifies for special financing.

Q: Do you charge sales tax?
A: Any orders shipped to locations outside of the state of Florida are not subject to sales tax.

Q: My credit card was charged more than it was supposed to be. How do I get a refund?
A: Please contact our billing department with the details of your overcharge at cs@furnituremodern.com or by calling us at 1-888-699-6613.

Account Questions:

Q: I don’t remember my password, how do I retrieve it?
A: Just use our password retrieval tool by visiting our password recovery section.

Q: How can I update my account information?
A: Log into your account to update all your account information.

Store Locations:

Q: Where can I find one of your furniture showrooms near me?
A: Our store is located in Miami, Florida. Please visit our store location section for directions to our showroom.

Product Questions :

Q: Do you warranty your product?
A: Although warranties always come directly from the furniture manufacturer, we fully stand behind every piece of furniture we sell.

Q: Is an item in stock to ship now?
A: Items which are in stock will be marked "In Stock" on the product page. On the same page, you will find information as to the areas we ship to, and general availability on all products.

Q: Do you sell wholesale?
A: Yes we do, please visit our wholesale page for further details.

Q: How can I get more information about a product?
A: Look for the button on each product page to get more information about a specific product.

Q: Where can I see a product in person?
A: You may visit our showroom in Miami, Florida. Please visit our store location section for directions to our showroom.

Other Questions:

Q: I am a manufacturer and wish to have my products displayed on your site. Where can I find information about this?
A: Please email us at info@furnituremodern.com

Q: Where do I report a problem with your website?
A: Please send us an email to webmaster@furnituremodern.com, providing us with as much detail as possible as to any related website issues.

Contact Us:

3390 NW 168 Street
Miami, Florida 33056
Tel. 305.628.1800

Or visit our contact page for further details.